This document is a legal agreement between you (either an individual or a single entity) and Carnahan Computers Services. By making a purchase from Carnahan Computer Services, you agree to be bound by the terms of this agreement. 

What does my new system warranty cover?

    Carnahan Computer Services offers comprehensive warranty packages to provide maximum coverage to fit your needs. The specific coverage periods of your warranty vary by system and are defined in your System Estimate. Service Contract clients will find additional warranty details in their Contract.

    Any part that is defective in materials or workmanship or fails to perform to it's stated specifications within the periods described above will be repaired or replaced, at our option. The warranty does not cover operating system or application software, virus-type infection, misuse or abuse, factors outside the scope of our and the manufacturers liability (such as fire, flood, or lightning damage), or any other item not explicitly defined here.

What is the procedure for warranty work?

    Our systems have an extremely low problem rate, due to our use of only high-end components, our stringent quality control by custom-building each PC (Not having them all mass-produced), and our thorough burn-in procedures. But in the unlikely event that you do experience a problem with your PC, we will get it resolved quickly. The procedure for warranty service is as follows:

1. Call our support staff! Most problems are simple, software-related issues that can be easily fixed over the phone (in Warranty period only).
2. If we determine that a technician needs to service your machine, just bring it in and we'll get to as soon as we can (usually same day) . If you prefer, we can send a technician to your office at 65$ per incident. Note that this is only valid in the greater Sacramento area.
3. If a component needs repair or replacement, it will be sent to the manufacturer, who will repair or replace it at their discretion. The average component turnaround time is approximately five to seven business days. We cover standard ground shipping charges, but you may choose to use priority shipping, when available, and bear any additional charges. We have worked closely with our vendors and manufacturers to minimize turnaround time - the industry average is three to four weeks. Unfortunately, actual turnaround times are beyond our control. Note that monitors, printers, and notebooks are always repaired by the manufacturer, not by us. Once the component is returned to us, we will then proceed to reinstall it into your system.

Note that Service Contract clients have priority replacement service, as covered under your Contract.

What about my data?

    The customer is solely responsible for all data contained on the system. We cannot guarantee and are not liable for the security or integrity of your data, especially on damaged or virus-infected media. If your data is crucial, we highly recommend some type of backup solution to protect it.

A note about our liability...

    Carnahan Computer Services honors the manufacturers warranty on each hardware component of any system. In addition, we warranty our quality workmanship and labor. However, we are not liable for special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss.

Limitation of Liability Statement

Throughout this agreement, the "PRODUCT" refers to any software, individual component(s), or system(s) sold by Carnahan Computer Services.

Limited Warranty

Carnahan Computer Services warrants that (a) the PRODUCT will perform substantially in accordance with the accompanying written materials for a period of:

• For software, ninety (90) days from the date of receipt.
• For hardware, one (1) year from the date of receipt.
• For complete notebook systems, one (1) years from the date of receipt.
• For complete desktop systems, the warranty period is listed on a per-component basis on your System Estimate from the date of receipt.

Any implied warranties on the PRODUCT follow the same duration as above.

Customer Remedies

Carnahan Computer Services entire liability and your exclusive remedy shall be, at Carnahan Computer Services option, either (a) return of the price paid, or (b) repair or replacement of the PRODUCT that does not meet this Limited Warranty and which is returned to Carnahan Computer Services with a copy of your receipt. This Limited Warranty is void if failure of the PRODUCT has resulted from accident, abuse, or misapplication. Any replacement PRODUCT will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

No Liability for Consequential Damages

To the maximum extent permitted by applicable law, in no event shall Carnahan Computer Services be liable for any damages whatsoever (including without limitation, special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or inability to use the PRODUCT, even if Carnahan Computer Services has been advised of the possibility of such damages. In any case, Carnahan Computer Services entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the PRODUCT.